About this policy

Prawn On the Lawn Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.prawnonthelawn.com.
  • you make a booking on our website.
  • you make enquiries on our website.
  • someone is interested in working with us.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

Prawn On the Lawn Ltd is a restaurant based in Padstow, Cornwall. We also have a sister restaurant trading as Barnaby’s in the same location. Prawn On The Lawn (London) Ltd is our restaurant based in London.

Our registered address for both companies are: Brunel House, Cock Way, Bindon Road, Taunton, Somerset, TA26BJ

The head office address is: Unit 5B, Trecerus Industrial Estate, Padstow, Cornwall, PL288RW

Email : hello@prawnonthelawn.com

How do we collect information from you?

We collect information from you:

  • when you make a booking (Via ResDiary)
  • when you visit a restaurant (preferences, allergies etc.).
  • make an enquiry.
  • when you sign up to marketing emails.

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue. This information is collected via ResDiary which is a third party booking system.

When you make a booking:

Prawn On The Lawn Ltd collects information via ResDiary such as:

  • title
  • name
  • e-mail address (used for booking confirmation and post-dining feedback emails)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for

use in the case of no-shows (where applicable)

  • telephone number
  • company name
  • dietary requests
  • marketing preferences (whether you opt-in or opt-out)

When you dine at Prawn On The Lawn Ltd:

  • marketing responses (where applicable)
  • survey responses
  • current and past restaurant reservation details

Careers:

You may submit your CV if you’re interested in working for us to hello@prawnonthelawn.com. This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at hello@prawnonthelawn.com.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Sending you service emails (booking confirmation and post-dining feedback).
  • Improving our products and services.
  • Sending marketing communications if you have opted in to receive them.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

You may choose to restrict the collection or use of your personal information at any point.

How and where do we store data?

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

For reservations taken through ResDiary software, your data will only be stored in the UK.

ResDiary data is stored securely in data centres managed by Rackspace.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@prawnonthelawn if you wish to make a request.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes

 

  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


For more information, please feel free to contact us at: hello@prawnonthelawn.com

Changes to this statement

Prawn On The Lawn Ltd will occasionally update this Privacy Policy to reflect company and customer feedback. Prawn On The Lawn encourages you to periodically review this statement to be informed of how the company is protecting your information. This policy was last updated in January 2022.

Contact Information

Prawn On The Lawn welcomes your comments regarding this Privacy Policy. If you believe that the company has not adhered to this Privacy Policy, please contact us at hello@prawnonthelawn.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113